Refund policy

We hope you love your Rustic Jar Co. purchase! Because our candles and products are made and prepared with care, we’re unable to accept returns or exchanges on used, burned, opened, or altered items.

If you change your mind about an unused item, you may request a return within 14 days of receiving your order. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

To request a return, please contact us at rusticjarco@gmail.com before sending your item back. Returns sent without prior approval may not be accepted.

Return Shipping

Unless your order arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Once a return has been approved, we’ll provide instructions for sending your item back to us.

Damaged, Defective or Incorrect Orders

We carefully prepare every Rustic Jar Co. order, but we know things can occasionally happen along the way.

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at rusticjarco@gmail.com with your order number and photos of the item and packaging.

We’ll review the issue and work with you to make it right.

Non-Returnable Items

For safety, quality, and hygiene reasons, we cannot accept returns on:

  • Candles that have been burned or used

  • Opened or used candle accessories

  • Custom or personalized products

  • Custom gift bundles or special orders

  • Final sale or clearance items

  • Gift cards

If you're unsure whether your item is eligible for return, please reach out before sending it back.

Exchanges

We do not offer direct exchanges at this time.

If you'd like a different item or scent, you can return an eligible item and place a new order once your return has been accepted.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges are non-refundable.

A Note About Fragrance

Fragrance is personal, and we understand that not every scent will be the perfect match. However, we cannot accept returns or provide refunds for candles that have been burned or used simply because the fragrance isn't to your preference.

If you're unsure which scent to choose, explore our scent collections or Scent Quiz before ordering—we'd love to help you find your perfect match. 🕯️

Questions?

We're a small business and want you to feel good about your Rustic Jar Co. experience. If you have a question or concern about your order, please reach out to us at rusticjarco@gmail.com and we'll be happy to help.